Shipping Policy
At Gold Palm Souq, we are committed to providing fast and reliable delivery services throughout Saudi Arabia.
Order Processing
- Orders are processed within 24–48 hours after confirmation.
- Customers may receive a confirmation call, SMS, or WhatsApp message before shipment.
- Every order is securely packed before dispatch.
Delivery Time
- Standard delivery takes 3–7 business days across Saudi Arabia.
- Delivery times may vary depending on your city and courier availability.
- Deliveries to remote areas may require additional time.
Cash on Delivery (COD)
Gold Palm Souq currently operates on Cash on Delivery (COD) only.
- Full payment must be made upon delivery.
- Please ensure someone is available to receive your order.
Shipping Conditions
- Customers must provide accurate shipping information and contact details.
- Incorrect addresses or unavailable recipients may delay shipment.
- Delivery delays caused by courier operations, public holidays, or weather conditions are beyond our control.
Failed Deliveries
Repeated refusal of confirmed orders without a valid reason may result in restrictions on future Cash on Delivery purchases.