Shipping Policy

At Gold Palm Souq, we are committed to providing fast and reliable delivery services throughout Saudi Arabia.

Order Processing

• Orders are processed within 24–48 hours after confirmation.
• Customers may receive a confirmation call, SMS, or WhatsApp message before shipment.
• Every order is securely packed before dispatch.

Delivery Time

• Standard delivery takes 3–7 business days across Saudi Arabia.
• Delivery times may vary depending on your city and courier availability.
• Deliveries to remote areas may require additional time.

Cash on Delivery (COD)

Gold Palm Souq currently operates on Cash on Delivery (COD) only.

• Full payment must be made upon delivery.
• Please ensure someone is available to receive your order.

Shipping Conditions

• Customers must provide accurate shipping information and contact details.
• Incorrect addresses or unavailable recipients may delay shipment.
• Delivery delays caused by courier operations, public holidays, or weather conditions are beyond our control.

Failed Deliveries

Repeated refusal of confirmed orders without a valid reason may result in restrictions on future Cash on Delivery purchases.